Reseller Agreement and Terms & Conditions

By applying to and participating in the Flowwellness Reseller Network, you agree to the following terms and conditions.

1. Reseller Eligibility and Approval

All resellers must:

• Be at least 18 years old.
• Complete the Flowwellness reseller application accurately.
• Be formally approved by Flowwellness before representing themselves as a reseller.
• Provide any identification or business information reasonably required for verification.

Approval is personal to the approved reseller or registered business and cannot be transferred to another person.

Flowwellness reserves the right to decline or revoke an application where the information provided is false, incomplete or misleading.

2. Independent Reseller Status

Resellers operate as independent businesses and are not employees, agents, partners, franchisees or legal representatives of Flowwellness.

Resellers are responsible for their own:

• Business expenses and sales activities.
• Customer relationships and unpaid customer balances.
• Permits, registrations, taxes and statutory obligations.
• Representations, promises and commitments made to customers.

Resellers are not authorised to enter into agreements or accept obligations on behalf of Flowwellness.

3. Orders and Payment

All reseller orders are subject to product availability and confirmation by Flowwellness.

Unless otherwise approved in writing:

• Orders must be paid for in full before products are released or delivered.
• Resellers may not combine orders belonging to different people to qualify for a higher pricing tier.
• Resellers must inspect their orders upon collection or delivery.
• Missing, incorrect or visibly damaged products must be reported within 48 hours, together with the order number and supporting photographs where applicable.

Flowwellness may limit order quantities during shortages, special promotions or periods of unusually high demand.

4. Reseller Pricing and Sales Tiers

Reseller purchase prices are determined by the quantity purchased under the current Flowwellness Reseller Pricing List.

The latest dated pricing list issued by Flowwellness will determine:

• Reseller tier requirements.
• Reseller purchase prices.
• Maximum resale prices.
• Eligible products.
• Any applicable promotional pricing.

Flowwellness may revise prices and tier requirements by giving resellers reasonable notice. Updated pricing will apply only to future orders.

5. Maximum Resale Prices

Resellers must not sell any Flowwellness product above the Maximum Resale Price published by Flowwellness.

The Maximum Resale Price includes all compulsory charges added by the reseller. Resellers may not avoid the price cap by adding mandatory service, packaging, convenience or handling fees.

A genuine delivery fee may be charged separately where it is reasonable, clearly disclosed before the customer confirms the order and based on the customer’s chosen delivery arrangement.

Resellers may sell below the maximum price unless Flowwellness has issued specific written promotional or minimum advertised-price guidelines.

Selling above the approved price cap constitutes a breach of this agreement and may result in a warning, suspension or immediate removal from the Flowwellness Reseller Network.

6. Products and Storage

Resellers may sell only genuine Flowwellness products obtained directly from Flowwellness or an authorised Flowwellness supplier.

Products must:

• Remain sealed and in their original packaging.
• Be stored in a clean, dry and safe environment.
• Be protected from excessive heat, moisture, pests and contamination.
• Be sold before their stated expiration date, where applicable.

Resellers must not:

• Open, refill, split, repackage or relabel products.
• Alter batch numbers, expiry dates or product information.
• Sell expired, damaged, contaminated, counterfeit or tampered products.
• Substitute another product while presenting it as a Flowwellness product.

Potential product-quality or safety concerns must be reported to Flowwellness immediately, and the affected stock must not be sold while the matter is being reviewed.

7. Brand and Marketing Guidelines

Approved resellers may describe themselves as an “Independent Flowwellness Reseller” while their reseller status remains active.

Resellers must use only current marketing materials, product images, descriptions and logos approved by Flowwellness.

Resellers must not:

• Present themselves as Flowwellness employees, branches, head office representatives or exclusive distributors.
• Alter, stretch, recolour or misuse the Flowwellness logo.
• Use Flowwellness trademarks in a registered business name, website address or social-media handle without written permission.
• Create packaging or promotional materials that could be mistaken for official Flowwellness materials.
• Make false, misleading or unauthorised claims about Flowwellness products.
• Claim that a product cures, treats or prevents a medical condition.
• Publish fabricated testimonials or misleading product results.
• Use customer images, testimonials or personal stories without permission.

Flowwellness may require the correction or removal of any content that misrepresents the brand or its products.

8. Customer Care and Conduct

Resellers must treat customers, other resellers and Flowwellness representatives honestly, respectfully and professionally.

The following conduct is prohibited:

• Harassment, discrimination or abusive behaviour.
• Deceptive or high-pressure selling practices.
• Providing false information about products, prices or availability.
• Making unauthorised guarantees or promises.
• Misusing customer information.
• Interfering with another reseller’s customers or sales through dishonest conduct.
• Posting unrelated promotions, spam or competing opportunities in Flowwellness reseller groups.

Resellers must promptly escalate serious complaints, suspected adverse reactions, counterfeit concerns and product-quality issues to Flowwellness.

9. Customer Information and Confidentiality

Resellers must protect customer and Flowwellness information.

Customer information may be collected and used only for legitimate order fulfilment, customer service or marketing for which the customer has given consent.

Resellers must not:

• Add customers to marketing lists or WhatsApp groups without permission.
• Share or sell customer information.
• Publish private customer information.
• Retain customer information longer than reasonably necessary.
• Share confidential Flowwellness pricing, training or operational information outside the Reseller Network.

These confidentiality obligations continue after the reseller relationship ends.

10. Returns and Exchanges

Termination of reseller status does not automatically entitle a reseller to return unsold stock.

Any commercial return accepted by Flowwellness must:

• Be approved in advance.
• Be unopened, undamaged and in saleable condition.
• Be traceable to a valid Flowwellness invoice.
• Meet the requirements of the current Flowwellness Returns Policy.

Nothing in these terms limits rights that cannot lawfully be excluded.

11. Compliance Monitoring

Flowwellness may:

• Review public product listings and advertisements.
• Request proof of prices advertised or charged.
• Investigate customer or reseller complaints.
• Request relevant receipts, screenshots or sales records.
• Conduct reasonable checks to confirm compliance with these terms.

Resellers agree to cooperate honestly with any compliance review.

12. Warnings, Suspension and Removal

Depending on the seriousness and frequency of a breach, Flowwellness may issue:

1. Coaching or a written reminder.
2. A formal warning and corrective-action deadline.
3. Temporary suspension from ordering and reseller platforms.
4. Permanent removal from the Reseller Network.

Flowwellness may immediately suspend or remove a reseller for serious misconduct, including:

• Fraud or theft.
• Selling counterfeit, expired or tampered products.
• Intentionally or repeatedly selling above the maximum resale price.
• Making harmful or unauthorised medical claims.
• Harassment, discrimination or abusive conduct.
• Serious misuse of customer information.
• Brand impersonation or intellectual-property misuse.
• Conduct that creates a significant safety, legal or reputational risk.

Where appropriate, the reseller will be informed of the reported breach and given a reasonable opportunity to respond before a final decision is made.

13. Effect of Termination

When reseller status ends, the reseller must immediately:

• Stop representing themselves as an approved Flowwellness reseller.
• Stop using reseller-only materials and confidential information.
• Remove Flowwellness branding from unauthorised pages, profiles and listings.
• Leave Flowwellness reseller groups and platforms.
• Pay any outstanding amounts owed to Flowwellness.
• Follow written instructions concerning outstanding orders or customer complaints.

Termination does not cancel payment, confidentiality or other obligations that arose before the relationship ended.

14. Changes to These Terms

Flowwellness may update these terms, pricing lists and reseller policies when necessary.

Material changes will be communicated to resellers and will take effect from the stated effective date. Flowwellness may require resellers to accept updated terms before placing additional orders.

15. Governing Law and Disputes

These terms are governed by the laws of Ghana.

The parties will first attempt to resolve any dispute through written notice and good-faith discussion. Where the matter cannot be resolved, either party may pursue the remedies available under Ghanaian law.

16. Acceptance

By submitting your reseller application, selecting the acceptance checkbox or continuing to participate in the Flowwellness Reseller Network, you confirm that:

• You are at least 18 years old.
• The information you provided is accurate.
• You have read and accepted these terms.
• You understand and agree to follow the current pricing and reseller policies.
• You understand that selling above the approved Maximum Resale Price or otherwise breaching these terms may result in suspension or removal from the Flowwellness Reseller Network.