Privacy Policy

1. Introduction

FlowWellness ("we", "our", "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website and services.

2. Information We Collect

We collect information you provide directly to us, including:

• Account information: Name, email address, phone number, and password when you create an account.
• Order information: Delivery address, payment details, and purchase history.
• Period tracker data: Cycle dates and related health data you voluntarily enter.
• Communication data: Messages you send us via contact forms or email.

We also automatically collect certain technical data such as IP address, browser type, and pages visited when you use our website.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders
• Manage your account and Flow Club subscription
• Send order confirmations, shipping updates, and receipts
• Send period restocking reminders (if you use the period tracker)
• Respond to your enquiries and provide customer support
• Send wellness tips and promotional emails (you may unsubscribe at any time)
• Improve our website and services
• Comply with legal obligations

4. Sharing Your Information

We do not sell your personal data. We may share it with trusted third parties only where necessary:

• Delivery partners: To fulfil and ship your orders.
• Payment processors: To securely process payments.
• SMS/email providers: To send transactional and marketing communications.
• Legal authorities: Where required by law.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Passwords are stored using industry-standard hashing. However, no method of transmission over the internet is 100% secure.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your account and data
• Opt out of marketing communications at any time
• Request a copy of your data in a portable format

To exercise any of these rights, contact us at hello@flowwellness.com.

7. Cookies

We use session cookies to keep you logged in and to remember your cart. We do not use third-party tracking cookies. You can disable cookies in your browser settings, but this may affect the functionality of the website.

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us and we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our website. Continued use of our services after changes take effect constitutes your acceptance of the updated policy.

10. Contact

For any privacy-related questions or requests, contact us at hello@flowwellness.com.